Return Policy

Although we hope you love all your items from Rotaplas we have a return policy  is you are 100% happy with the product  you have purchased from us, you can return that product to us within a reasonable time frame in a re-saleable condition since purchased and we will happily replace, repair within a reasonable time frame or credit the original purchase price of that product provided the product and packaging is in its original condition and is re-saleable.*

Our goods come with guarantees that cannot be excluded under the NZ Consumer Law. You are entitled to a replacement or refund for a major failure.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where a failure does not amount to a major failure, Rotaplas is entitled to choose between providing you with a repair, replacement, credit or refund. Any cost incurred by you in returning the product to Rotaplas will be borne by you.

When an item has been ordered incorrectly by the customer or a change of mind occurs, if a credit is given this will not include a refund of the shipping cost incurred by Rotaplas